{"id":3634,"date":"2026-01-16T14:31:25","date_gmt":"2026-01-16T14:31:25","guid":{"rendered":"https:\/\/nanoshellnet.com\/oldpanel\/?page_id=3634"},"modified":"2026-01-19T22:14:54","modified_gmt":"2026-01-19T16:44:54","slug":"return-refund-policy","status":"publish","type":"page","link":"https:\/\/nanoshellnet.com\/oldpanel\/return-refund-policy\/","title":{"rendered":"Return &#038; Refund Policy"},"content":{"rendered":"<h1 data-start=\"352\" data-end=\"380\"><strong data-start=\"354\" data-end=\"380\">Return &amp; Refund Policy<\/strong><\/h1>\n<p data-start=\"382\" data-end=\"420\"><strong data-start=\"382\" data-end=\"401\">Effective Date:<\/strong> January 16, 2026<\/p>\n<p data-start=\"422\" data-end=\"663\">This Return &amp; Refund Policy applies to all services provided by <strong data-start=\"486\" data-end=\"510\">Nanoshellnet Pvt Ltd<\/strong> (\u201cNanoshellnet\u201d, \u201cwe\u201d, \u201cour\u201d, or \u201cus\u201d) to customers in <strong data-start=\"566\" data-end=\"599\">Sri Lanka and internationally<\/strong>. By purchasing or using our services, you agree to this policy.<\/p>\n<hr data-start=\"665\" data-end=\"668\" \/>\n<h2 data-start=\"670\" data-end=\"706\"><strong data-start=\"673\" data-end=\"706\">1. 7-Day Money-Back Guarantee<\/strong><\/h2>\n<p data-start=\"708\" data-end=\"858\">Nanoshellnet Pvt Ltd offers a <strong data-start=\"738\" data-end=\"768\">7-Day Money-Back Guarantee<\/strong> on selected hosting services to allow customers to evaluate our services with confidence.<\/p>\n<h3 data-start=\"860\" data-end=\"885\"><strong data-start=\"864\" data-end=\"885\">Eligible Services<\/strong><\/h3>\n<p data-start=\"886\" data-end=\"937\">The 7-Day Money-Back Guarantee applies <strong data-start=\"925\" data-end=\"933\">only<\/strong> to:<\/p>\n<ul data-start=\"938\" data-end=\"1057\">\n<li data-start=\"938\" data-end=\"966\">\n<p data-start=\"940\" data-end=\"966\">Shared Web Hosting plans<\/p>\n<\/li>\n<li data-start=\"967\" data-end=\"1015\">\n<p data-start=\"969\" data-end=\"1015\">Standard VPS Hosting plans (non-root access)<\/p>\n<\/li>\n<li data-start=\"1016\" data-end=\"1057\">\n<p data-start=\"1018\" data-end=\"1057\">Basic Reseller Hosting plans (non-root)<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"1059\" data-end=\"1156\">The refund request must be submitted <strong data-start=\"1096\" data-end=\"1122\">within 7 calendar days<\/strong> from the service activation date.<\/p>\n<hr data-start=\"1158\" data-end=\"1161\" \/>\n<h2 data-start=\"1163\" data-end=\"1205\"><strong data-start=\"1166\" data-end=\"1205\">2. Services Not Eligible for Refund<\/strong><\/h2>\n<p data-start=\"1207\" data-end=\"1307\">The 7-Day Money-Back Guarantee <strong data-start=\"1238\" data-end=\"1256\">does NOT apply<\/strong> to the following services under any circumstances:<\/p>\n<ul data-start=\"1309\" data-end=\"1653\">\n<li data-start=\"1309\" data-end=\"1347\">\n<p data-start=\"1311\" data-end=\"1347\">&#x274c; <strong data-start=\"1313\" data-end=\"1347\">Root Reseller Hosting Packages<\/strong><\/p>\n<\/li>\n<li data-start=\"1348\" data-end=\"1380\">\n<p data-start=\"1350\" data-end=\"1380\">&#x274c; <strong data-start=\"1352\" data-end=\"1380\">Web Development Packages<\/strong><\/p>\n<\/li>\n<li data-start=\"1381\" data-end=\"1415\">\n<p data-start=\"1383\" data-end=\"1415\">&#x274c; <strong data-start=\"1385\" data-end=\"1415\">Server Management Packages<\/strong><\/p>\n<\/li>\n<li data-start=\"1416\" data-end=\"1441\">\n<p data-start=\"1418\" data-end=\"1441\">&#x274c; <strong data-start=\"1420\" data-end=\"1441\">Dedicated Servers<\/strong><\/p>\n<\/li>\n<li data-start=\"1442\" data-end=\"1500\">\n<p data-start=\"1444\" data-end=\"1500\">&#x274c; <strong data-start=\"1446\" data-end=\"1500\">Domain name registrations, transfers, and renewals<\/strong><\/p>\n<\/li>\n<li data-start=\"1501\" data-end=\"1525\">\n<p data-start=\"1503\" data-end=\"1525\">&#x274c; <strong data-start=\"1505\" data-end=\"1525\">SSL certificates<\/strong><\/p>\n<\/li>\n<li data-start=\"1526\" data-end=\"1551\">\n<p data-start=\"1528\" data-end=\"1551\">&#x274c; <strong data-start=\"1530\" data-end=\"1551\">Software licenses<\/strong><\/p>\n<\/li>\n<li data-start=\"1552\" data-end=\"1597\">\n<p data-start=\"1554\" data-end=\"1597\">&#x274c; <strong data-start=\"1556\" data-end=\"1597\">Custom solutions or one-time services<\/strong><\/p>\n<\/li>\n<li data-start=\"1598\" data-end=\"1653\">\n<p data-start=\"1600\" data-end=\"1653\">&#x274c; <strong data-start=\"1602\" data-end=\"1653\">Setup fees, migration fees, and add-on services<\/strong><\/p>\n<\/li>\n<\/ul>\n<p data-start=\"1655\" data-end=\"1760\">Payments made for the above services are <strong data-start=\"1696\" data-end=\"1724\">final and non-refundable<\/strong> as per digital service regulations.<\/p>\n<hr data-start=\"1762\" data-end=\"1765\" \/>\n<h2 data-start=\"1767\" data-end=\"1806\"><strong data-start=\"1770\" data-end=\"1806\">3. Refund Eligibility Conditions<\/strong><\/h2>\n<p data-start=\"1808\" data-end=\"1870\">Refund requests must meet <strong data-start=\"1834\" data-end=\"1841\">all<\/strong> of the following conditions:<\/p>\n<ol data-start=\"1872\" data-end=\"2262\">\n<li data-start=\"1872\" data-end=\"1940\">\n<p data-start=\"1875\" data-end=\"1940\">The request is submitted within <strong data-start=\"1907\" data-end=\"1917\">7 days<\/strong> of service activation.<\/p>\n<\/li>\n<li data-start=\"1941\" data-end=\"2038\">\n<p data-start=\"1944\" data-end=\"2038\">The account has not violated Nanoshellnet\u2019s <strong data-start=\"1988\" data-end=\"2008\">Terms of Service<\/strong> or <strong data-start=\"2012\" data-end=\"2037\">Acceptable Use Policy<\/strong>.<\/p>\n<\/li>\n<li data-start=\"2039\" data-end=\"2150\">\n<p data-start=\"2042\" data-end=\"2150\">The service has not been suspended or terminated due to abuse, spam, illegal activity, or policy violations.<\/p>\n<\/li>\n<li data-start=\"2151\" data-end=\"2262\">\n<p data-start=\"2154\" data-end=\"2262\">Refunds apply <strong data-start=\"2168\" data-end=\"2203\">only to the hosting service fee<\/strong> and exclude taxes, gateway charges, and third-party costs.<\/p>\n<\/li>\n<\/ol>\n<hr data-start=\"2264\" data-end=\"2267\" \/>\n<h2 data-start=\"2269\" data-end=\"2302\"><strong data-start=\"2272\" data-end=\"2302\">4. How to Request a Refund<\/strong><\/h2>\n<p data-start=\"2304\" data-end=\"2324\">To request a refund:<\/p>\n<ol data-start=\"2326\" data-end=\"2463\">\n<li data-start=\"2326\" data-end=\"2368\">\n<p data-start=\"2329\" data-end=\"2368\">Log in to your Nanoshellnet client area<\/p>\n<\/li>\n<li data-start=\"2369\" data-end=\"2405\">\n<p data-start=\"2372\" data-end=\"2405\">Open a <strong data-start=\"2379\" data-end=\"2405\">Billing Support Ticket<\/strong><\/p>\n<\/li>\n<li data-start=\"2406\" data-end=\"2463\">\n<p data-start=\"2409\" data-end=\"2463\">Provide your service details and reason for the refund<\/p>\n<\/li>\n<\/ol>\n<p data-start=\"2465\" data-end=\"2533\">You may also contact us via email:<br data-start=\"2499\" data-end=\"2502\" \/>&#x1f4e7; <strong data-start=\"2505\" data-end=\"2533\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"2507\" data-end=\"2531\">billing@nanoshellnet.com<\/a><\/strong><\/p>\n<p data-start=\"2535\" data-end=\"2622\">Refund requests made via phone, WhatsApp, or live chat are <strong data-start=\"2594\" data-end=\"2621\">not considered official<\/strong>.<\/p>\n<hr data-start=\"2624\" data-end=\"2627\" \/>\n<h2 data-start=\"2629\" data-end=\"2661\"><strong data-start=\"2632\" data-end=\"2661\">5. Refund Processing Time<\/strong><\/h2>\n<ul data-start=\"2663\" data-end=\"2879\">\n<li data-start=\"2663\" data-end=\"2725\">\n<p data-start=\"2665\" data-end=\"2725\">Approved refunds are processed within <strong data-start=\"2703\" data-end=\"2725\">7\u201314 business days<\/strong><\/p>\n<\/li>\n<li data-start=\"2726\" data-end=\"2781\">\n<p data-start=\"2728\" data-end=\"2781\">Refunds are issued to the <strong data-start=\"2754\" data-end=\"2781\">original payment method<\/strong><\/p>\n<\/li>\n<li data-start=\"2782\" data-end=\"2879\">\n<p data-start=\"2784\" data-end=\"2879\">Banks and payment gateways in Sri Lanka may take additional time to reflect the refunded amount<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"2881\" data-end=\"2884\" \/>\n<h2 data-start=\"2886\" data-end=\"2928\"><strong data-start=\"2889\" data-end=\"2928\">6. Service Termination After Refund<\/strong><\/h2>\n<p data-start=\"2930\" data-end=\"2970\">Once a refund is approved and processed:<\/p>\n<ul data-start=\"2972\" data-end=\"3165\">\n<li data-start=\"2972\" data-end=\"3028\">\n<p data-start=\"2974\" data-end=\"3028\">The related service will be <strong data-start=\"3002\" data-end=\"3028\">immediately terminated<\/strong><\/p>\n<\/li>\n<li data-start=\"3029\" data-end=\"3091\">\n<p data-start=\"3031\" data-end=\"3091\">All data, files, and backups will be <strong data-start=\"3068\" data-end=\"3091\">permanently deleted<\/strong><\/p>\n<\/li>\n<li data-start=\"3092\" data-end=\"3165\">\n<p data-start=\"3094\" data-end=\"3165\">Customers are responsible for taking backups before requesting a refund<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"3167\" data-end=\"3170\" \/>\n<h2 data-start=\"3172\" data-end=\"3204\"><strong data-start=\"3175\" data-end=\"3204\">7. Abuse of Refund Policy<\/strong><\/h2>\n<p data-start=\"3206\" data-end=\"3249\">Nanoshellnet Pvt Ltd reserves the right to:<\/p>\n<ul data-start=\"3250\" data-end=\"3440\">\n<li data-start=\"3250\" data-end=\"3317\">\n<p data-start=\"3252\" data-end=\"3317\">Deny refund requests if abuse or misuse of the policy is detected<\/p>\n<\/li>\n<li data-start=\"3318\" data-end=\"3392\">\n<p data-start=\"3320\" data-end=\"3392\">Suspend or permanently block accounts involved in repeated refund claims<\/p>\n<\/li>\n<li data-start=\"3393\" data-end=\"3440\">\n<p data-start=\"3395\" data-end=\"3440\">Refuse future services at our sole discretion<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"3442\" data-end=\"3445\" \/>\n<h2 data-start=\"3447\" data-end=\"3489\"><strong data-start=\"3450\" data-end=\"3489\">8. Chargebacks and Payment Disputes<\/strong><\/h2>\n<p data-start=\"3491\" data-end=\"3590\">Initiating a chargeback or payment dispute <strong data-start=\"3534\" data-end=\"3575\">without first contacting Nanoshellnet<\/strong> may result in:<\/p>\n<ul data-start=\"3592\" data-end=\"3738\">\n<li data-start=\"3592\" data-end=\"3622\">\n<p data-start=\"3594\" data-end=\"3622\">Immediate service suspension<\/p>\n<\/li>\n<li data-start=\"3623\" data-end=\"3668\">\n<p data-start=\"3625\" data-end=\"3668\">Permanent termination of the client account<\/p>\n<\/li>\n<li data-start=\"3669\" data-end=\"3702\">\n<p data-start=\"3671\" data-end=\"3702\">Loss of eligibility for refunds<\/p>\n<\/li>\n<li data-start=\"3703\" data-end=\"3738\">\n<p data-start=\"3705\" data-end=\"3738\">Blacklisting from future services<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"3740\" data-end=\"3819\">We strongly recommend contacting our billing team to resolve disputes amicably.<\/p>\n<hr data-start=\"3821\" data-end=\"3824\" \/>\n<h2 data-start=\"3826\" data-end=\"3866\"><strong data-start=\"3829\" data-end=\"3866\">9. Compliance With Sri Lankan Law<\/strong><\/h2>\n<p data-start=\"3868\" data-end=\"4072\">This policy is governed by and construed in accordance with the <strong data-start=\"3932\" data-end=\"3990\">laws of the Democratic Socialist Republic of Sri Lanka<\/strong>, including applicable consumer protection and electronic transaction regulations.<\/p>\n<p data-start=\"4074\" data-end=\"4161\">Any disputes shall be subject to the <strong data-start=\"4111\" data-end=\"4160\">exclusive jurisdiction of courts in Sri Lanka<\/strong>.<\/p>\n<hr data-start=\"4163\" data-end=\"4166\" \/>\n<h2 data-start=\"4168\" data-end=\"4193\"><strong data-start=\"4171\" data-end=\"4193\">10. Policy Changes<\/strong><\/h2>\n<p data-start=\"4195\" data-end=\"4359\">Nanoshellnet Pvt Ltd reserves the right to modify this Return &amp; Refund Policy at any time. Any changes will be posted on our website with an updated effective date.<\/p>\n<p data-start=\"4361\" data-end=\"4436\">Continued use of our services constitutes acceptance of the revised policy.<\/p>\n<hr data-start=\"4438\" data-end=\"4441\" \/>\n<h2 data-start=\"4443\" data-end=\"4473\"><strong data-start=\"4446\" data-end=\"4473\">11. Contact Information<\/strong><\/h2>\n<p data-start=\"4475\" data-end=\"4520\">For refund-related inquiries, please contact:<\/p>\n<p data-start=\"4522\" data-end=\"4698\"><strong data-start=\"4522\" data-end=\"4546\">Nanoshellnet Pvt Ltd<\/strong><br data-start=\"4546\" data-end=\"4549\" \/>&#x1f4e7; Email: <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"4559\" data-end=\"4583\">billing@nanoshellnet.com<\/a><br data-start=\"4583\" data-end=\"4586\" \/>&#x1f310; Website: <a class=\"decorated-link cursor-pointer\" target=\"_new\" rel=\"noopener\" data-start=\"4598\" data-end=\"4626\">https:\/\/nanoshellnet.com\/oldpanel<\/a><br data-start=\"4626\" data-end=\"4629\" \/>&#x1f4cd; Registered Office: Sri Lanka<br data-start=\"4660\" data-end=\"4663\" \/>&#x1f4de; Phone: +94 707115198<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Return &amp; Refund Policy Effective Date: January 16, 2026 This Return &amp; Refund Policy applies to all services provided by Nanoshellnet Pvt Ltd (\u201cNanoshellnet\u201d, \u201cwe\u201d, \u201cour\u201d, or \u201cus\u201d) to customers in Sri Lanka and internationally. By purchasing or using our services, you agree to this policy. 1. 7-Day Money-Back Guarantee Nanoshellnet Pvt Ltd offers a [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3634","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/nanoshellnet.com\/oldpanel\/wp-json\/wp\/v2\/pages\/3634","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/nanoshellnet.com\/oldpanel\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/nanoshellnet.com\/oldpanel\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/nanoshellnet.com\/oldpanel\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/nanoshellnet.com\/oldpanel\/wp-json\/wp\/v2\/comments?post=3634"}],"version-history":[{"count":1,"href":"https:\/\/nanoshellnet.com\/oldpanel\/wp-json\/wp\/v2\/pages\/3634\/revisions"}],"predecessor-version":[{"id":3635,"href":"https:\/\/nanoshellnet.com\/oldpanel\/wp-json\/wp\/v2\/pages\/3634\/revisions\/3635"}],"wp:attachment":[{"href":"https:\/\/nanoshellnet.com\/oldpanel\/wp-json\/wp\/v2\/media?parent=3634"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}