Return and Refund Policy

Nanoshellnet Last Updated: September 5, 2026

This Return and Refund Policy (“Policy”) explains the terms under which Nanoshellnet (“we,” “us,” “our”) issues refunds for hosting services purchased through our website. By purchasing any service from Nanoshellnet, you agree to the terms outlined in this Policy.

If you have any questions about this Policy, contact us at support@nanoshellnet.com.

1. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on the first billing cycle of the following services:

Shared Hosting (Starter, Basic, Business, Pro)
Reseller Hosting (Starter, Growth, Business, Pro)
WordPress Hosting (Starter, Basic, Business, Pro)

If you are not satisfied with your hosting service for any reason, you may request a full refund within 30 calendar days of your initial purchase date. Refunds under this guarantee apply only to the base hosting fee for the first term of service and are limited to one refund per customer, per service.

2. Services Not Covered by the Money-Back Guarantee

The 30-day money-back guarantee does not apply to the following services, due to the dedicated infrastructure, licensing, and setup costs allocated to your account at the time of activation:

Premium Shared Hosting (Lite, Plus, Advanced, Ultimate)
Premium Reseller Hosting (Silver, Gold, Platinum, Diamond)
WordPress Premium (Lite, Plus, Advanced, Ultimate)

Purchases of these plans are considered final once the service has been provisioned, except where a service failure falls under Section 6 (Service-Related Refund Exceptions) below.

In addition, regardless of hosting category, the following are non-refundable at all times:

Domain name registrations, transfers, and renewals
SSL certificates (once issued/installed)
Dedicated IP address fees
Third-party software licenses (e.g., cPanel/WHM, CloudLinux, LiteSpeed, Imunify360, control panel add-ons) once activated on an account
Setup fees, migration fees, and one-time configuration charges
Any service or add-on explicitly marked as “non-refundable” at the time of purchase

3. Renewal Payments

The money-back guarantee described in Section 1 applies only to a customer’s first payment for an eligible service. Renewal payments (monthly, quarterly, semi-annually, annually, or biennially) for existing accounts are not covered by the 30-day guarantee.

If you do not wish to continue your service, you may cancel at any time before your renewal date to avoid being billed for the next term. We recommend cancelling at least 5 business days before your renewal date to allow processing time.

4. How to Request a Refund

To request a refund under this Policy:

Email support@nanoshellnet.com from the email address associated with your Nanoshellnet account.
Include your account username, invoice/order number, and the reason for your refund request.
Our billing team will review your request and confirm eligibility within 2–3 business days.

Refund requests submitted after the applicable eligibility window (see Section 1) will not be approved, except at our sole discretion on a case-by-case basis.

5. Refund Processing

Once a refund request is approved:

Refunds are issued to the original payment method used at checkout.
Processing times vary by payment provider but typically take 5–10 business days to reflect in your account, depending on your bank or card issuer.
If the original payment method is no longer available (e.g., expired card, closed account), we will work with you to arrange an alternative refund method where possible.
Refunds are issued in the same currency as the original transaction.

6. Service-Related Refund Exceptions

In addition to the standard money-back guarantee, we may issue partial or full refunds outside of the standard eligibility window under the following circumstances:

Extended, unresolved service outages caused directly by our infrastructure, not covered by scheduled maintenance or events outside our reasonable control
Billing errors, including duplicate charges or incorrect amounts charged
Failure to deliver the purchased service due to a provisioning error on our part

These exceptions are evaluated individually. Please contact support@nanoshellnet.com with details of the issue, and our team will investigate and respond with a resolution.

7. Circumstances That Void Refund Eligibility

We reserve the right to deny a refund request, even within the standard eligibility window, if:

The account was suspended or terminated for violating our Terms of Service or Acceptable Use Policy (including spam, malware distribution, resource abuse, or illegal content)
The customer has previously received a refund for the same type of service
There is reasonable evidence of fraudulent activity, including but not limited to abuse of the money-back guarantee across multiple accounts
The refund request relates to a service or add-on explicitly excluded under Section 2

8. Cancellations Without a Refund

You may cancel any active service at any time through your client area or by contacting support@nanoshellnet.com, even if the service is not eligible for a refund. Cancelling stops future billing but does not retroactively refund charges already outside the eligible window.

Upon cancellation, your account and associated data (files, emails, databases) will be retained for a limited grace period before permanent deletion, in accordance with our data retention practices. We recommend downloading a full backup of your data before requesting cancellation.

9. Chargebacks and Payment Disputes

We ask that you contact us directly at support@nanoshellnet.com before filing a chargeback or payment dispute with your bank or card issuer. Initiating a chargeback without first attempting to resolve the issue with our support team may result in immediate suspension of all associated services and may affect your ability to open future accounts with us.

10. Changes to This Policy

We may update this Return and Refund Policy from time to time to reflect changes in our services, pricing structure, or legal requirements. The “Last Updated” date at the top of this page indicates the most recent revision. Continued use of our services after changes take effect constitutes acceptance of the revised Policy.

11. Contact Us

If you have questions about this Policy or need to request a refund, please reach out to:

Nanoshellnet Support Email: support@nanoshellnet.com