Privacy Policy
Effective Date: July 9, 2026
At Nanoshellnet (“we,” “our,” or “us”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you visit Nanoshellnet or use our web hosting and web development services.
By using our website or services, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect the following information when you use our website or purchase our services:
Personal Information
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Full Name
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Email Address
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Phone Number
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Billing Address
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Company Name (optional)
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Payment Information (processed securely by third-party payment providers)
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Tax or VAT information (where applicable)
Account Information
When creating a hosting account, we may collect:
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Username
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Domain Name(s)
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Hosting Package Details
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Support Ticket History
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Account Preferences
Technical Information
We automatically collect certain technical information including:
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IP Address
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Browser Type
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Device Information
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Operating System
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Time Zone
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Date and Time of Visit
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Pages Visited
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Referring Website
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Cookies and Similar Technologies
How We Collect Information
We collect information when you:
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Register an account
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Purchase hosting services
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Register a domain name
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Submit a support ticket
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Contact us
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Subscribe to newsletters
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Complete surveys
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Use our website
How We Use Your Information
Your information may be used to:
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Create and manage your hosting account
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Process payments and invoices
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Register and manage domain names
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Deliver hosting and web development services
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Provide technical support
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Verify your identity
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Improve website performance and customer experience
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Prevent fraud and abuse
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Detect unauthorized activity
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Send service announcements
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Notify you about maintenance and security updates
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Send promotional offers (only if you opt in)
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Comply with legal obligations
Cookies
Nanoshellnet uses cookies to improve your browsing experience.
Cookies help us:
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Keep you logged into your client area
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Remember your preferences
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Improve website functionality
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Analyze website traffic
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Prevent fraudulent activity
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Display localized content where applicable
You may disable cookies through your browser settings. However, certain features of our website and client portal may not function correctly.
Log Files
Like most hosting providers, we automatically collect information in server log files, including:
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IP Address
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Browser Information
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Device Type
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ISP
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Date and Time
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Requested Pages
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Error Logs
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Login Attempts
These logs help us:
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Maintain server security
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Detect abuse
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Troubleshoot technical issues
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Improve website performance
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Comply with legal requirements
Server logs may also be used to investigate violations of our Terms of Service.
Payment Information
For your security:
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Nanoshellnet does not store your complete credit or debit card information.
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Payments are processed through secure third-party payment gateways.
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All payment transactions are encrypted using SSL/TLS technology.
Hosting Data
Customers remain the owners of the files, databases, emails, and website content hosted on our servers.
We access customer data only when necessary to:
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Provide technical support
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Resolve server issues
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Restore backups (when available)
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Investigate abuse or security incidents
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Comply with legal requests
Our staff accesses customer information only when required and under strict confidentiality.
Backups
We may provide automated backups as part of selected hosting plans.
While we take reasonable measures to maintain backups, customers are responsible for keeping their own copies of important website data.
Nanoshellnet cannot guarantee recovery of lost data in every circumstance.
Email Communications
We may send emails regarding:
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Account activation
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Billing reminders
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Service renewals
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Security notifications
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Maintenance announcements
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Support updates
Marketing emails are sent only with your consent. You may unsubscribe at any time using the unsubscribe link or by contacting us.
Third-Party Services
We may share limited information with trusted service providers that help us operate our business, including:
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Payment processors
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Domain registries and registrars
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Data center providers
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Security providers
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Email delivery services
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Fraud prevention services
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Analytics providers
These providers receive only the information necessary to perform their services and are required to maintain confidentiality.
Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those external websites. We encourage you to review their privacy policies before providing personal information.
Data Security
We implement industry-standard security measures, including:
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SSL/TLS Encryption
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Firewall Protection
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Malware Scanning
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DDoS Protection
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Server Monitoring
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Access Control Policies
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Regular Security Updates
Although we strive to protect your information, no internet transmission or electronic storage system can be guaranteed to be 100% secure.
Data Retention
We retain your information only for as long as necessary to:
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Provide our services
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Meet legal obligations
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Resolve disputes
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Enforce agreements
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Maintain financial records
Inactive account information may be retained for legal and accounting purposes.
Your Rights
Depending on your jurisdiction, you may have the right to:
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Access your personal information
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Correct inaccurate information
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Request deletion of your personal data
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Restrict certain processing activities
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Object to marketing communications
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Request a copy of your stored information
To exercise these rights, please contact us.
GDPR Compliance
If you are located in the European Economic Area (EEA), we process your personal data under applicable legal bases including:
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Performance of a contract
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Legal obligations
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Legitimate business interests
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Your consent where required
You may request access, correction, deletion, or portability of your personal data in accordance with the General Data Protection Regulation (GDPR).
Children’s Privacy
Our services are not intended for individuals under the age of 18.
We do not knowingly collect personal information from children. If such information is identified, it will be removed promptly.
Legal Disclosure
We may disclose personal information when required to:
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Comply with applicable laws
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Respond to lawful government requests
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Protect the rights and safety of Nanoshellnet
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Prevent fraud or abuse
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Enforce our Terms of Service
Changes to This Privacy Policy
We may update this Privacy Policy periodically.
When significant changes are made, we will post the updated policy on our website and revise the Effective Date above.
Continued use of our services after changes become effective constitutes acceptance of the revised Privacy Policy.
Contact Us
If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us.
Nanoshellnet
Website: https://nanoshellnet.com
Client Area: https://clients.nanoshellnet.com
Email: privacy@nanoshellnet.com
Support: https://clients.nanoshellnet.com
We are committed to protecting your privacy and ensuring that your information remains secure while using our services.