Terms and Conditions

Nanoshellnet Last Updated: September 5, 2026

These Terms and Conditions (“Terms,” “Agreement”) govern your access to and use of the website, hosting services, and related products offered by Nanoshellnet (“we,” “us,” “our,” “Company”). By registering for an account, placing an order, or using any of our services, you (“you,” “Customer,” “User”) agree to be legally bound by these Terms. If you do not agree, you must not use our services.

For refund-specific terms, please refer to our separate Return and Refund Policy. For information on how we handle your data, please refer to our Privacy Policy.

If you have questions about these Terms, contact us at support@nanoshellnet.com.

1. Acceptance of Terms

By creating an account, submitting an order, or otherwise using any Nanoshellnet service — including Shared Hosting, Premium Shared Hosting, Reseller Hosting, Premium Reseller Hosting, WordPress Hosting, or WordPress Premium — you confirm that:

You are at least 18 years of age, or the age of legal majority in your jurisdiction
You have the legal authority to enter into this Agreement, either personally or on behalf of an organization you represent
All information you provide during registration is accurate, current, and complete

We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion, particularly where fraud, abuse, or a violation of these Terms is suspected.

2. Description of Services

Nanoshellnet provides web hosting and related services, including but not limited to:

Shared and Premium Shared Hosting (cPanel/WHM environment)
Reseller and Premium Reseller Hosting (WHM reseller access)
WordPress and WordPress Premium Hosting (Enhance control panel environment)
Associated infrastructure and security tools, including CloudLinux, LiteSpeed Web Server, and Imunify360

Service specifications (storage, bandwidth, resource limits, and included features) are described on our website at the time of purchase and are subject to change with reasonable notice, as outlined in Section 16.

3. Account Registration and Security

You are responsible for:

Maintaining the confidentiality of your account credentials, including your client area login and any cPanel/WHM passwords
All activity that occurs under your account, whether authorized by you or not
Notifying us immediately at support@nanoshellnet.com if you suspect unauthorized access to your account

We are not liable for any loss or damage arising from your failure to safeguard your account credentials.

4. Payment and Billing

4.1 Billing Cycles

Services are billed in advance on the billing cycle selected at checkout (1, 3, 6, 12, or 24 months) unless otherwise stated.

4.2 Renewals

Unless cancelled prior to the renewal date, services will automatically renew at the then-current rate for the selected billing cycle, using the payment method on file.

4.3 Late or Failed Payments

If payment is not received by the due date, we reserve the right to suspend the affected service. Continued non-payment beyond 7 days from the due date may result in account termination and data deletion, subject to Section 9.

4.4 Price Changes

We reserve the right to change our pricing for future billing cycles. Where possible, we will provide at least 30 days’ notice of any price increase affecting an active subscription before it takes effect on renewal.

4.5 Refunds

Refund eligibility is governed exclusively by our separate Return and Refund Policy, available on our website.

5. Acceptable Use Policy

You agree not to use any Nanoshellnet service to:

Host, distribute, or transmit malware, viruses, ransomware, or any malicious code
Send unsolicited bulk email (“spam”) or operate spam-related infrastructure
Engage in phishing, identity theft, or fraud of any kind
Host or distribute content that infringes on the intellectual property rights of others
Host illegal content, including but not limited to child exploitation material, content promoting terrorism, or content that violates applicable law
Launch or participate in denial-of-service (DoS/DDoS) attacks, port scanning, or unauthorized network intrusion attempts
Operate IRC bots/bouncers, proxy/VPN services for anonymized abuse, or currency-mining scripts without prior written consent
Excessively consume shared server resources (CPU, RAM, I/O, entry processes) in a way that negatively impacts other customers on shared infrastructure

Violation of this Acceptable Use Policy may result in immediate suspension or termination of service without refund, at our sole discretion, and may be reported to relevant law enforcement authorities where applicable.

6. Resource Usage and Fair Use

6.1 Shared and Reseller Environments

Shared Hosting, Reseller Hosting, and WordPress Hosting plans operate on shared server infrastructure governed by CloudLinux resource isolation (LVE limits). While bandwidth may be advertised as “unmetered,” all accounts are subject to fair use limits on CPU, memory, entry processes, and I/O to preserve performance for all customers on the same server.

6.2 Premium and Dedicated Environments

Premium Shared Hosting, Premium Reseller Hosting, and WordPress Premium plans include dedicated resource allocations (vCPU/RAM) as specified in the applicable plan. These allocations represent guaranteed, not unlimited, capacity — usage beyond the stated allocation may require an upgrade.

6.3 Reseller Responsibility

Customers with Reseller or Premium Reseller accounts are responsible for the conduct of their own sub-account holders (“clients”) and for ensuring their clients comply with this Acceptable Use Policy. Violations by a reseller’s client may result in suspension of the affected sub-account or, in serious cases, the reseller’s master account.

7. Data Backups

While we perform routine backups of hosting accounts as described in each plan’s features (daily or hourly, depending on plan), you are solely responsible for maintaining your own independent backups of your website files, databases, and emails. Nanoshellnet is not liable for any data loss resulting from hardware failure, software error, security incidents, accidental deletion, or any other cause, to the maximum extent permitted by law.

8. Service Availability

We aim to maintain a 99.9% network uptime target across our hosting infrastructure. This target excludes scheduled maintenance (which we will make reasonable efforts to notify customers of in advance) and events outside our reasonable control, as described in Section 14 (Force Majeure).

Any service credits or compensation related to downtime, if applicable, will be handled on a case-by-case basis and are not an admission of liability.

9. Suspension and Termination

9.1 Suspension for Violation

We may suspend any service, without prior notice, if we reasonably believe a violation of these Terms, our Acceptable Use Policy, or applicable law has occurred.

9.2 Suspension for Non-Payment

Accounts with overdue invoices may be suspended until payment is received, as outlined in Section 4.3.

9.3 Termination and Data Deletion

Following termination (whether voluntary or due to violation/non-payment), account data may be permanently deleted after a grace period, which varies depending on the reason for termination. We recommend downloading a full backup of your data promptly if your account is suspended or you intend to cancel.

9.4 Customer-Initiated Cancellation

You may cancel your service at any time through your client area or by emailing support@nanoshellnet.com. Cancellation stops future billing but does not entitle you to a refund except as described in our Return and Refund Policy.

10. Intellectual Property

All content on the Nanoshellnet website, including logos, branding, graphics, and text, is the property of Nanoshellnet and may not be copied, reproduced, or used without written permission. You retain full ownership of the content, code, and data you host on our servers, and we claim no ownership rights over your material.

11. Third-Party Software and Licenses

Our services include access to third-party software and control panels, including cPanel/WHM, Enhance, CloudLinux, LiteSpeed Web Server, and Imunify360. Your use of these tools is also subject to the respective third-party vendors’ license terms and acceptable use policies. We are not responsible for changes, discontinuation, or licensing changes made by these third-party vendors that may affect service features.

12. DMCA and Copyright Complaints

We respect the intellectual property rights of others. If you believe content hosted on our servers infringes your copyright, please send a written notice to support@nanoshellnet.com including:

Identification of the copyrighted work claimed to be infringed
Identification of the material claimed to be infringing, with sufficient detail to locate it
Your contact information
A statement that you have a good-faith belief the use is unauthorized
A statement, under penalty of perjury, that the information is accurate and you are authorized to act on behalf of the copyright owner

We will investigate valid complaints and take appropriate action, which may include removing content or suspending the associated account.

13. Limitation of Liability

To the maximum extent permitted by law, Nanoshellnet, its officers, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business, or goodwill, arising from or related to your use of our services, even if we have been advised of the possibility of such damages.

Our total aggregate liability for any claim arising under these Terms shall not exceed the amount you paid to us for the service giving rise to the claim in the three (3) months preceding the event.

14. Force Majeure

We shall not be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including but not limited to natural disasters, power outages, internet backbone failures, cyberattacks against upstream providers, war, terrorism, labor disputes, or government action.

15. Indemnification

You agree to indemnify and hold harmless Nanoshellnet and its officers, employees, and affiliates from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your use of our services, your violation of these Terms, or your violation of any third-party rights, including intellectual property or privacy rights.

16. Changes to These Terms

We may revise these Terms from time to time to reflect changes in our services, business practices, or legal obligations. Material changes will be communicated via email or a notice on our website prior to taking effect. Continued use of our services after changes become effective constitutes your acceptance of the revised Terms.

17. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws applicable in our jurisdiction of operation, without regard to conflict-of-law principles. Any disputes arising from these Terms shall first be addressed through good-faith negotiation by contacting support@nanoshellnet.com before pursuing formal legal action.

18. Severability

If any provision of these Terms is found to be unenforceable or invalid under applicable law, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

19. Entire Agreement

These Terms, together with our Return and Refund Policy, Privacy Policy, and Acceptable Use Policy, constitute the entire agreement between you and Nanoshellnet regarding the use of our services and supersede any prior agreements or understandings, whether written or oral.

20. Contact Us

For any questions regarding these Terms and Conditions, please contact:

Nanoshellnet Support Email: support@nanoshellnet.com