Effective Date: October 9, 2024
Website: www.nanoshellnet.com
Business Name: nanoshellnet PVT LTD
Contact Email: info@nanoshellnet.com
Business Address: Madiwela, Kotte

At nanoshellnet, we value our customers and strive to provide high-quality digital products, including cybersecurity and networking solutions tailored to Small and Medium-Sized Businesses (SMBs). This Refunds and Returns Policy outlines the process, conditions, and timeframes for requesting a refund or return for any digital products purchased through nanoshellnet.com. By making a purchase from our website, you agree to the terms outlined in this policy.

1. Digital Product Return Policy

As we sell digital products, including software, subscriptions, and licenses, traditional returns (like physical product returns) do not apply. However, we understand that certain situations may require a refund or exchange. Please carefully read the conditions below.

2. Eligibility for Refunds

You may be eligible for a refund under the following conditions:

  • Non-Activation of Product: If you purchased a digital product (e.g., a software key) but have not activated it.
  • Technical Issues: If the product does not function as described due to technical issues that cannot be resolved by our support team.
  • Incorrect Purchase: If you accidentally purchased the wrong product or multiple copies of the same product and notify us immediately.

3. Conditions for Refunds

Refunds are not available under the following conditions:

  • Activated Products: Once a digital product key has been used or activated, no refunds will be issued.
  • Change of Mind: Refunds cannot be issued due to a change of mind after the product has been downloaded or activated.
  • Compatibility Issues: It is the customer’s responsibility to ensure that the product is compatible with their systems before making a purchase. Refunds will not be provided if the product is incompatible.
  • Subscription Products: If you purchase a subscription-based product and use it during the subscription period, refunds are not available for the remaining period of the subscription.

4. Timeframes for Refund Requests

Refund requests must be initiated within 30 days of the purchase date. After this period, no refunds will be provided.

5. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact Customer Support: Send an email to info@nanoshellnet.com with the subject line “Refund Request”. Include your order number, the product purchased, and a detailed explanation of why you are requesting a refund.
  2. Support Team Review: Our support team will review your request, verify your eligibility for a refund, and may ask for additional information to process your request.
  3. Resolution: If your refund is approved, we will initiate the refund to your original payment method within 7-10 business days of approval. You will receive an email confirming the refund.

6. Refund Fees or Costs

There are no additional fees for processing refunds. However, any transaction fees incurred by your bank or payment provider are non-refundable, and currency exchange differences may apply depending on your payment method.

7. Support for Technical Issues

If you experience any issues with your digital product, we encourage you to first contact our customer support team to resolve the issue before requesting a refund. Our support team can assist with installation, activation, or troubleshooting problems related to the product.

  • Email: info@nanoshellnet.com
  • Support Hours: Monday – Friday, 9:00 AM to 5:00 PM (local time)(GMT +5.30)

8. Exclusions

This Refunds and Returns Policy applies only to digital products purchased directly from nanoshellnet.com. It does not cover products obtained through third-party vendors or resellers.

9. Changes to This Policy

We reserve the right to modify or update this Refunds and Returns Policy at any time. Any changes will be posted on this page, and the “Effective Date” at the top of the policy will be updated accordingly. Your continued use of our website and products after any changes are posted constitutes your acceptance of the revised policy.

10. Contact Information

If you have any questions or concerns about this Refunds and Returns Policy, please contact us at: