Privacy Policy
Last Updated: 2026/01/01
Nanoshellnet Pvt Ltd (“we”, “us”, “our”) operates https://nanoshellnet.com (the “Service”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our hosting services, website, and related products.
By using our Service, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
1.1 Personal Information You Provide
When you register for an account, purchase a hosting plan, or contact support, we may collect:
- Full name
- Email address
- Billing address and phone number
- Payment information (processed securely via third-party payment processors)
- Domain names and DNS records you manage through our platform
- Support tickets, chat logs, and correspondence
1.2 Information Collected Automatically
- IP address
- Browser type and version
- Operating system
- Access times and pages visited
- Referring website addresses
- Server logs, error logs, and resource usage statistics (CPU, bandwidth, storage)
1.3 Cookies and Tracking Technologies
We use cookies, web beacons, and similar tracking technologies to operate and improve our Service, remember preferences, and analyze usage trends. You can control cookies through your browser settings, but disabling them may affect functionality.
2. How We Use Your Information
We use the collected information to:
- Provide, operate, and maintain hosting services
- Process transactions and send billing notifications
- Provide customer support and respond to inquiries
- Monitor and prevent fraud, abuse, and security incidents
- Enforce our Terms & Conditions and Acceptable/Unlimited Usage Policy
- Send service announcements, security alerts, and administrative messages
- Improve our Service, including performance monitoring and analytics
- Comply with legal obligations
3. Third-Party Hosting Infrastructure and Service Providers
To deliver our hosting services, we rely on a network of third-party infrastructure and service providers (“Sub-Processors”). These providers may process certain data on our behalf, including server logs, IP addresses, and account/billing data. Our current categories of providers include (but are not limited to):
- Data Center / Server Infrastructure Providers (e.g., bare-metal, VPS, or cloud server providers such as DigitalOcean, AWS, Google Cloud, Microsoft Azure, OVH, Hetzner, Linode, Contabo, or similar)
- Content Delivery Network (CDN) Providers (e.g., Cloudflare, BunnyCDN, or similar) for performance and DDoS protection
- Domain Name Registrars and DNS Providers for domain registration and DNS resolution
- SSL/TLS Certificate Authorities (e.g., Let’s Encrypt, Sectigo, or similar) for issuing security certificates
- Payment Processors and Gateways (e.g., Payhere, PayPal, or similar) for handling billing and transactions
- Email and Notification Service Providers for transactional emails, support tickets, and alerts
- Backup and Storage Providers for offsite backups of hosted data
- Security and Anti-Abuse Providers (e.g., malware scanning, firewall, and intrusion detection services)
- Analytics Providers for website and service usage statistics
Each of these providers has its own privacy policy governing how they handle data, and we encourage you to review them. We select providers that maintain industry-standard security and compliance practices, and we enter into appropriate data processing agreements where required by law.
A current, detailed list of active third-party providers and sub-processors is available upon request at [Support Email].
4. Data Storage and Retention
- Account, billing, and hosted content data is stored on servers operated by us or our hosting infrastructure providers, which may be located in Sri Lanka/German.
- We retain personal data only as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements.
- Upon account termination, hosted content and backups may be retained for up to 7 days before permanent deletion, unless a longer period is required by law.
5. Data Security
We implement industry-standard administrative, technical, and physical safeguards to protect your information, including:
- Encrypted data transmission (SSL/TLS)
- Firewalls, intrusion detection, and malware scanning
- Restricted access to servers and customer data on a need-to-know basis
- Regular security audits and software updates
However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
6. Sharing and Disclosure of Information
We do not sell your personal information. We may share information:
- With the third-party hosting and service providers listed in Section 3, solely to operate the Service
- To comply with legal obligations, court orders, or governmental requests
- To enforce our Terms & Conditions, Acceptable Use Policy, or Unlimited Usage Policy, including investigating abuse, fraud, or security threats
- In connection with a merger, acquisition, or sale of company assets, with notice to affected users
- With your consent, for any other purpose disclosed at the time of collection
7. Your Rights
Depending on your jurisdiction (e.g., GDPR for EU/EEA residents, CCPA for California residents), you may have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your personal data
- Object to or restrict certain processing
- Request a copy of your data in a portable format
- Withdraw consent where processing is based on consent
- Lodge a complaint with a relevant data protection authority
To exercise these rights, contact us at [Support Email].
8. Children’s Privacy
Our Service is not directed to individuals under the age of 18 (or the age of majority in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can delete it.
9. International Data Transfers
If you access the Service from outside Sri Lanka, your information may be transferred to, stored, and processed in or other countries where our infrastructure providers operate. By using the Service, you consent to such transfers.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. Continued use of the Service after changes constitutes acceptance of the revised policy.
11. Contact Us
If you have questions about this Privacy Policy, please contact us:
- Email: support@nanoshellnet.com
- Address: 161/B Amuwandeniya Doranegama Medawala H.P
- Website: https://nanoshellnet.com